Perceptionist

Perceptionist provides a way for businesses to capture 100% of their sales opportunities by providing overflow sales support during days, evenings, and weekends. Instead of sending customers to voicemail, calls are redirected to a team of specially trained sales representatives who know your business and have the skills to close the sale.

They specialize in supporting independent and franchise consumer service businesses in the US and Canada.

Guardian also works with thousands of small businesses across the US and Canada allowing Perceptionist users to integrate payment processing into the success of their business. When you choose us as your credit card processor, you can feel confident that we will help you set up an account that works best with your business. We can give you the ability to process payments on your pc, phone or any other mobile device. We can also help you include a payment link on your website giving your customers the ability to pay online. Give us a call and we will find the account that works best with your business, and, as always, we guarantee to match or beat any competitors price, if we can’t, we give you $500.00.

Please Call

1-800-608-7363

for assistance with a merchant account.

SIMPLE


Just 3 Simple Steps…..

  1. Call Guardian Financial. Our representatives have been working with the home service industry for over 12 years. They will anwser all your questions and send you the application documents you need.
  2. Fill out the simple 2 page document (takes less than 10 min.) and email or fax us back the documents. We will have your account set up and active within 2 business days.
  3. Activate your Authorize.net gateway and begin accepting payments on your computer, your website and mobile device.
    It really is as easy as 1,2,3.

The rates and fees associated with processing credit cards are primarily determined by the risk associated with running the transaction. Because we work with so many Home Inspectors, we have been able to create an account that gives the lowest rates to transactions that have historically been charged at a higher risk level. We try our very best to make sure our pricing is as simple as possible to understand. Here are the rates for an account that would give you the ability to put a payment link on your website as well as accept payments on your mobile phone or any other online device. We have many other options we can go over based on your business type and volume. Just give us a call and we will find the account that works best for you.

*The monthly minimum is made up of your processing fees. Once you are over the minimum, it no longer applies. If you are a low volume merchant, ask us about our accounts with no minimums.

**We waive the PCI Compliance fee for the first 12 month of the account. We also have the lowest compliance fee in the industry compared to the average of over $149 annually.

RATES and FEES

  • Transactions

  • Discount Rate: 1.70%
  • Communication Fee: .20
  • American Express: 2.79%
  • Mid-Qual 0.4%  Non-Qual 1.40%
  • Monthly

  • Account Maintenance: $5/ Mo
  • Secure Gateway: $5/ Mo
  • Monthly Minimum: $25*
  • PCI Compliance: $4.95/ Mo **
  • Set Up

  • NO SET UP FEES
  • NO CANCELATION FEES
  • NO ANNUAL FEES
  • NO CONTRACTS
Q.How much will switching to Guardian cost me?
A.We have ensured that Guardian will match or beat your current rates. With Guardian, there are no monthly fees whatsoever (if you don’t use it, it won’t cost you a dime). There are also no startup fees, and it is a month to month contract with no cancellation fee.
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Q.How long will switching to Guardian take?
A.Guardian has an online application that only takes a few minutes to fill out. There is no documentation to sign, scan, or email. You can do everything electronically. Your account is generally ready within one business day. From start to finish, this process should not take more than 10 minutes–plus you’ll be saving money every month.
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Q.Will I miss any payments during the transition?
A.No. The transition to Guardian is totally seamless. Once you enter your updated credentials in Perceptionist, you are all set up. Any payment links still floating out there will still work, they will just be pointed to the new account.
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Q.When does Guardian deposit my funds?
A. Guardian offers next day funding. Any transactions completed before 7:45pm EST will be automatically deposited into your account the next business day.
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Q.When does Guardian take out my fees?
A. Unlike many processors, Guardian doesn’t take out their fees until the next month. So, if you do a $400 home inspection, then $400 will show up in your account. This makes reconciliation and transaction tracking much simpler.
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Q.What are the benefits of moving to Guardian?
A. Perceptionist has been working with Guardian for over a decade. They guarantee lower processing fees, no monthly fees, no setup fees, and no cancellation fees. In addition, they offer next day funding, have better reporting and integration with Perceptionist, and have best in class customer service. Guardian understands our industry, your business, and most importantly, your Perceptionist software. They provide top-notch customer service (they actually answer the phone) and, because of their relationship with the inspection industry, they have a vested interest in making sure you are satisfied with your account and their service.
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Q.What if I am locked in a contract with my existing processor?
A.Talk to Guardian. They will take a look at your account, your rates, and fees and let you know what they can do. Just call them at 800-608-7363 and they will help you out.
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Q.What if I don’t process very many payments?
A. Perceptionist has negotiated with Guardian Financial to offer inspectors a no-monthly-fee payment processing account. If you don’t use it, you don’t pay a dime. Even if you aren’t using payment processing often, we recommend setting up an account so that it’s ready when you need it.
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Q.I’ve already negotiated great rates with my current processor, will Guardian match them?
A.Guardian will match or beat whatever you are currently paying. Just send them a copy of your processing statement, and they will work up a proposal for you and show you how much you save by making the switch. If they can’t save you money, they will give you $500 (they have never had to pay it out).
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Q.What Card types will I be able to accept?
A.Unless you request that we not set up a specific card type, your account will be set up so that you can accept all card types. Our recommendation is that you accept all types of credit cards. We recommend that you  allow your customers to pay with their preferred form of payment, no matter what it is.
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Q.How do I see what my fees are?
A.You will log into your cardpointe account, (www.cardpointe.com) with the same username and password that you created when you did the online application. Then go to the reporting tab, then statements.
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Q.My Account shows a PCI Non-Compliant status, what do I need to do?
A.You will need to click on the Non-Compliant link and go through the PCI questionnaire. This needs to be done annually. If you do not become complaint, your account will be charged $24.95 a month until it is compliant and then you can request those fees be refunded for up to 1 years’ worth of charges. Click here to link to instruction page on our site.
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Q.Should I use the authorization method?
A.If you chose to use the authorization method your customers card will only be authorized for the amount of the inspection (like when you check in at a hotel) then the transaction will be finalized at a later time that you specify in the software. Usually at the time of the inspection.
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Q.What kind of receipt will my customer get?
A.If your customer enters their email address in the payment process, they will get an email receipt with all the details of the transaction.
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Q.How do I refund a transaction?
A.The best way to process a refund, is to do it within your inspection software by going to the inspection detail and choosing refund. You can also process a refund in the cardpointe gateway. When you log into your cardpointe account and go to the reporting tab, the default view is of the past 7 days transactions. The transaction number is a hyperlink that when clicked will show you all of the details of the transaction and have an option to refund available.
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