Inspection Support Network

The Inspection Support team has been creating reporting, business and scheduling software for the Inspection industry since 2000. In 2002 they launched the Inspection Support Network™(ISN) and Guardian has been working with ISN since 2003 supporting commercial and residential inspectors since the inception. The inspection industry is evolving rapidly and the ISN development team continues to deliver countless updates and new features to support inspectors. The Inspection Support team is focused on actively automating and simplifying every task an inspector does to execute their businesses. The Inspection Support Network is actively used by small, medium and large inspection companies. Additionally, it is aggressively used by four of the largest franchises in the United States and Canada and the ISN team is proud to service inspectors throughout the world.

SIGN UP NOW – US Accounts

SIGN UP NOW – Canadian Accounts

 

SIMPLE

Just 3 Simple Steps…..

  1. Call Guardian Financial. Our representatives have been working with the Home Inspection Industry for over 17 years. They will answer all your questions and send you the application documents you need.
  2. Fill out the simple online application which takes less than 10 min. We will have your account set up and active within 2 business days.
  3. Link your new Guardian Financial merchant account to the ISN Software by simply inserting your cardpointe gateway account numbers into the Inspection Support Network Software.

It really is as easy as 1,2,3.

COMPATIBLE

Because our merchant account is completely compatible with Inspection Support Network Software you will have the ability to accept all card types right inside your ISN software. Once Your credit card processing is integrated with ISN you can:

FEATURES

Using/Setting Up Convenience Fees

Note: Prior to enabling the Convenience Fee System:

  1. If you haven’t already, create a specific Fee in your ISN to apply the Convenience Fee charge your Surcharge Fee at Settings — Office Settings — Inspection and Fee Settings — Fees.
    Additional information regarding creating fees is available here.
  2. Then activate the convenience fee feature under Settings — Office Settings — My Office Settings — Convenience Fee.

In the modal that pops up, be sure to read the legal disclosures regarding surcharges carefully.
Then check the box labeled Use the Convenience Fee System.
You’ll get a new set of options for which fee you apply the convenience fee to.

Then enter the percentage, or fixed amount, of your convenience fee in the Surcharge box.

NOTE: when entering a fixed amount, enter numeric values only. You’ll want to avoid entering an additional dollar sign in the text field where the fixed fee is entered. This will cause the convenience fee to populate properly when a client/agents goes to make payment.

Select the fee you’ll be applying the surcharge to.
NOTE: this fee should ONLY hold the convenience fee, do not select a fee where you apply other costs.

You then have the option to include a custom message describing your convenience fee to your clients, or you can leave the message field blank to allow the system to display the default message.

Save your changes, and you’re done!

Click here for the most recent information about this process

  1. Have ISN automatically include a payment link to the Inspection agreement allowing your customers to pay when they fill out and sign the agreement.
  2. Accept payment on site using the ISN mobile app.
  3. Lock the inspection report so the customer is unable to open it until they have paid for it. Any credit card payment accepted through ISN, whether the customer clicks the link, or through the mobile app or on your PC, will automatically update the invoice to show it has been paid.
  4. Integration makes payment easier for the customer, it reduces cancellations, increases the chance they purchase add on services and overall makes your life easier. Shown below are some screenshots of ISN’s mobile application which will allow you to take payment on site while keeping all your records updated and current.

Pricing

RATES AND FEES

  • Transactions

  • Debit transactions: 1.70%
  • Communication Fee: .30
  • Credit Cards: 2.69%
  • Rewards cards and Corporate cards: 3.29%

  • Monthly

  • NO Account Maintenance Fee
  • NO Secure Gateway Fee
  • NO Monthly Minimum
  • NO PCI Compliance Fee

  • Set Up

  • NO SET UP FEES
  • NO CANCELATION FEES
  • NO ANNUAL FEES
  • NO CONTRACTS

Once you have your cardpointe gateway credentials, you will need to copy and paste them into ISN. To do this you will need to go to the “Settings” tab, then click on “Office Settings,” and then “Payment Options.”

Scroll down until you see the Guardian Financial Logo and click on it. This is the screen where you will paste the Merchant ID#, Username and Password.  Also, here, you can select which card logos you want to have show up on your invoices and contracts. The rest of the settings are set to the default settings. Our recommendation is that you don’t change any of them. If you have questions on any of the settings, please feel free to contact us.

Once that is complete, the last step is go to into your ISN Email Events and turn off the setting for, “Client Verification of Inspection With Agreement,” and turn on the setting for “Client Verification of Inspection with Agreement and Credit Card Payment Link.”

FAQ’s

Q.How much will switching to Guardian cost me?
A.We have ensured that Guardian will match or beat your current rates. With Guardian, there are no monthly fees whatsoever (if you don’t use it, it won’t cost you a dime). There are also no startup fees, and it is a month to month contract with no cancellation fee.
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Q.How long will switching to Guardian take?
A.Guardian has an online application that only takes a few minutes to fill out. There is no documentation to sign, scan, or email. You can do everything electronically. Your account is generally ready within one business day. From start to finish, this process should not take more than 10 minutes–plus you’ll be saving money every month.
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Q.Will I miss any payments during the transition?
A.No. The transition to Guardian is totally seamless. Once you enter your updated credentials in ISN, you are all set up. Any payment links still floating out there will still work, they will just be pointed to the new account.
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Q.When does Guardian deposit my funds?
A. Guardian offers next day funding. Any transactions completed before 7:45pm EST will be automatically deposited into your account the next business day.
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Q.When does Guardian take out my fees?
A. Unlike many processors, Guardian doesn’t take out their fees until the next month. So, if you do a $400 home inspection, then $400 will show up in your account. This makes reconciliation and transaction tracking much simpler.
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Q.What are the benefits of moving to Guardian?
A. ISN has been working with Guardian for over a decade. They guarantee lower processing fees, no monthly fees, no setup fees, and no cancellation fees. In addition, they offer next day funding, have better reporting and integration with ISN, and have best in class customer service. Guardian understands our industry, your business, and most importantly, your ISN software. They provide top-notch customer service (they actually answer the phone) and, because of their relationship with the inspection industry, they have a vested interest in making sure you are satisfied with your account and their service.
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Q.What if I am locked in a contract with my existing processor?
A.Talk to Guardian. They will take a look at your account, your rates, and fees and let you know what they can do. Just call them at 800-608-7363 and they will help you out.
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Q.What if I don’t process very many payments?
A. ISN has negotiated with Guardian Financial to offer inspectors a no-monthly-fee payment processing account. If you don’t use it, you don’t pay a dime. Even if you aren’t using payment processing often, we recommend setting up an account so that it’s ready when you need it.
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Q.I’ve already negotiated great rates with my current processor, will Guardian match them?
A.Guardian will match or beat whatever you are currently paying. Just send them a copy of your processing statement, and they will work up a proposal for you and show you how much you save by making the switch. If they can’t save you money, they will give you $500 (they have never had to pay it out).
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Q.What Card types will I be able to accept?
A.Unless you request that we not set up a specific card type, your account will be set up so that you can accept all card types. Our recommendation is that you accept all types of credit cards. We recommend that you  allow your customers to pay with their preferred form of payment, no matter what it is.
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Q.How do I see what my fees are?
A.You will log into your cardpointe account, (www.cardpointe.com) with the same username and password that you created when you did the online application. Then go to the reporting tab, then statements.
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Q.My Account shows a PCI Non-Compliant status, what do I need to do?
A.You will need to click on the Non-Compliant link and go through the PCI questionnaire. This needs to be done annually. If you do not become complaint, your account will be charged $24.95 a month until it is compliant and then you can request those fees be refunded for up to 1 years’ worth of charges. Click here to link to instruction page on our site.
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Q.Should I use the authorization method?
A.If you chose to use the authorization method your customers card will only be authorized for the amount of the inspection (like when you check in at a hotel) then the transaction will be finalized at a later time that you specify in the software. Usually at the time of the inspection.
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Q.What kind of receipt will my customer get?
A.If your customer enters their email address in the payment process, they will get an email receipt with all the details of the transaction.
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Q.How do I refund a transaction?
A.The best way to process a refund, is to do it within your inspection software by going to the inspection detail and choosing refund. You can also process a refund in the cardpointe gateway. When you log into your cardpointe account and go to the reporting tab, the default view is of the past 7 days transactions. The transaction number is a hyperlink that when clicked will show you all of the details of the transaction and have an option to refund available.
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