Inspection Support Network

Inspection Support Network

The Inspection Support team has been creating reporting, business and scheduling software for the Inspection industry since 2000. In 2002 they launched the Inspection Support Network™(ISN) and Guardian has been working with ISN since 2003 supporting commercial and residential inspectors since the inception. The inspection industry is evolving rapidly and the ISN development team continues to deliver countless updates and new features to support inspectors. The Inspection Support team is focused on actively automating and simplifying every task an inspector does to execute their businesses. The Inspection Support Network is actively used by small, medium and large inspection companies. Additionally, it is aggressively used by four of the largest franchises in the United States and Canada and the ISN team is proud to service inspectors throughout the world.

 

SIMPLE

Just 3 Simple Steps…..

  1. Call Guardian Financial. Our representatives have been working with the Home Inspection Industry for over 17 years. They will answer all your questions and send you the application documents you need.
  2. Fill out the simple online application which takes less than 10 min. We will have your account set up and active within 2 business days.
  3. Link your new Guardian Financial merchant account to the ISN Software by simply inserting your cardpointe gateway account numbers into the Inspection Support Network Software.

It really is as easy as 1,2,3.

COMPATIBLE

Because our merchant account is completely compatible with Inspection Support Network Software you will have the ability to accept all card types right inside your ISN software. Once Your credit card processing is integrated with ISN you can:

  1. Have ISN automatically include a payment link to the Inspection agreement allowing your customers to pay when they fill out and sign the agreement.
  2. Accept payment on site using the ISN mobile app.
  3. Lock the inspection report so the customer is unable to open it until they have paid for it. Any credit card payment accepted through ISN, whether the customer clicks the link, or through the mobile app or on your PC, will automatically update the invoice to show it has been paid.
  4. Integration makes payment easier for the customer, it reduces cancellations, increases the chance they purchase add on services and overall makes your life easier. Shown below are some screenshots of ISN’s mobile application which will allow you to take payment on site while keeping all your records updated and current.

Pricing

RATES AND FEES

  • Transactions

  • Debit transactions: 1.70%
  • Communication Fee: .30
  • Credit Cards: 2.69%
  • Rewards cards and Corporate cards: 3.29%

  • Monthly

  • NO Account Maintenance Fee
  • NO Secure Gateway Fee
  • NO Monthly Minimum
  • NO PCI Compliance Fee

  • Set Up

  • NO SET UP FEES
  • NO CANCELATION FEES
  • NO ANNUAL FEES
  • NO CONTRACTS

Once you have your cardpointe gateway credentials, you will need to copy and paste them into ISN. To do this you will need to go to the “Settings” tab, then click on “Office Settings,” and then “Payment Options.”

Scroll down until you see the Guardian Financial Logo and click on it. This is the screen where you will paste the Merchant ID#, Username and Password.  Also, here, you can select which card logos you want to have show up on your invoices and contracts. The rest of the settings are set to the default settings. Our recommendation is that you don’t change any of them. If you have questions on any of the settings, please feel free to contact us.

Once that is complete, the last step is go to into your ISN Email Events and turn off the setting for, “Client Verification of Inspection With Agreement,” and turn on the setting for “Client Verification of Inspection with Agreement and Credit Card Payment Link.”

FAQ’s

Q.How much will switching to Guardian cost me?
A.We have ensured that Guardian will match or beat your current rates. On top of that, Guardian has agreed to sponsor your ISN fees for a whole month, if you switch by August 31st. With Guardian, there are no monthly fees whatsoever (if you don’t use it, it won’t cost you a dime). There are also no startup fees, and it is a month to month contract with no cancellation fee.
Back to top ▲
Q.How long will switching to Guardian take?
A.Guardian has an online application that only takes a few minutes to fill out. There is no documentation to sign, scan, or email. You can do everything electronically. Your account is generally ready within one business day. From start to finish, this process should not take more than 10 minutes–plus you’ll be saving money every month.
Back to top ▲
Q.Will I miss any payments during the transition?
A.No. The transition to Guardian is totally seamless. Once you enter your updated credentials in ISN, you are all set up. Any payment links still floating out there will still work, they will just be pointed to the new account.
Back to top ▲
Q.When does Guardian deposit my funds?
A. Guardian offers next day funding. Any transactions completed before 7:45pm EST will be automatically deposited into your account the next business day.
Back to top ▲
Q.When does Guardian take out my fees?
A. Unlike many processors, Guardian doesn’t take out their fees until the next month. So, if you do a $400 home inspection, then $400 will show up in your account. This makes reconciliation and transaction tracking much simpler.
Back to top ▲
Q.What are the benefits of moving to Guardian?
A. ISN has been working with Guardian for over a decade. They guarantee lower processing fees, no monthly fees, no setup fees, and no cancellation fees. In addition, they offer next day funding, have better reporting and integration with ISN, and have best in class customer service. Guardian understands our industry, your business, and most importantly, your ISN software. They provide top-notch customer service (they actually answer the phone) and, because of their relationship with the inspection industry, they have a vested interest in making sure you are satisfied with your account and their service.
Back to top ▲
Q.What if I am locked in a contract with my existing processor?
A.Talk to Guardian. They will take a look at your account, your rates, and fees and let you know what they can do. Just call them at 208-214-4288 and they will help you out.
Back to top ▲
Q.What if I don’t process very many payments?
A. ISN has negotiated with Guardian Financial to offer inspectors a no-monthly-fee payment processing account. If you don’t use it, you don’t pay a dime. Even if you aren’t using payment processing often, we recommend setting up an account so that it’s ready when you need it.
Back to top ▲
Q.I’ve already negotiated great rates with my current processor, will Guardian match them?
A.Guardian will match or beat whatever you are currently paying. Just send them a copy of your processing statement, and they will work up a proposal for you and show you how much you save by making the switch. If they can’t save you money, they will give you $500 (they have never had to pay it out).
Back to top ▲