HomeGauge

HomeGauge

HomeGauge makes it easy to create professional home inspection reports and print them onsite or deliver them online. HomeGauge comes standard with templates for many different types of properties, including single family homes, multi-family, commercial buildings, condos, mold, four point inspections, new construction phases, and also includes support for the Texas (TREC) format. In addition, you can create your own templates for just about any type of inspection you may need to perform. HomeGauge offers technical support and also tips on marketing your business. HomeGauge home inspection software is used by inspectors across the US and Canada, and is widely accepted by all the major trade associations.

We will integrate your credit card processing directly into your Home Gauge software. We understand the Home Inspection Industry and are happy to be supporting Home Gauge users.

 

Pricing

 

The rates and fees associated with processing credit cards are primarily determined by the risk associated with running the transaction. Because we work with so many Home Inspectors, we have been able to create an account that gives the lowest rates to transactions that have historically been charged at a higher risk level. We try our very best to make sure our pricing is as simple as possible to understand.

RATES and FEES

  • Transactions

  • Debit Transactions: 1.70%
  • Communication Fee: .30
  • Credit Cards: 2.69%
  • Rewards Cards and Corporate Cards 3.29%
  • Monthly

  • Account Maintenance: $0.00
  • Secure Gateway: $5/ Mo
  • Monthly Minimum: 0.00
  • PCI Compliance: $0.00
  • Set Up

  • NO SET UP FEES
  • NO CANCELATION FEES
  • NO ANNUAL FEES
  • NO CONTRACTS

FEATURES

SIMPLE

  1. Call Guardian Financial. Our representatives have been working with the Home Inspections Industry for over 17 years. They will answer all your questions and send you the online application you need.
  2. Fill out the simple online application (takes less than 10 min.) We will have your account set up and active within 2 business days.
  3. Link your new Guardian Financial merchant account to Home Gauge by simply inserting your Authorize.net gateway account numbers into the Home Gauge Software.

It really is as easy as 1,2,3.

COMPATIBILE

Because our merchant account is completely compatible with Home Gauge you will have the ability to accept all card types right inside your Home Gauge software. In order to integrate fully, you must use a gateway service. Authorize.net is the recommended gateway. We handle all of the Authorize.net set up and billing so all you have to do is create a username and password.

Adding an Invoice While Creating an Appointment

While creating an appointment you can also create an invoice and request payment. To learn how to create an appointment click here. To create an invoice and request payment while creating the appointment:

  1. Under the Services portion of the Appointment Page, click Add \ Update Services and put a check next to the services you’re performing at this appointment. To learn how to add and change services click here.
    • Request Payment checkbox: if checked, your customer will receive an email requesting payment.
    • Require Payments to View Documents checkbox: if checked, your customer will not be able to view the report until they pay.
  2. Complete the Appointment and send notifications and the requested payment will be sent as a notification. To learn how to change or update your invoice notification click here.

Creating an Invoice From All Reports

You can also create an invoice outside of the Appointment feature.

  1. Start on your HomeGauge dashboard under My Reports All Reports.
  2. Find the report address you would like to add an invoice to.
  3. Click Request Payment, this will take you to the Create Invoice page.
  4. From this page, type in the Amount Due and add a short customer invoice description.
  5. If you would like to lock your documents from being viewed until the customer pays, Click Require Payment to View Documents.
  6. Lastly choose to Request Payment, which will prompt you to send out notification emails to your customer. Alternatively you can choose Create Invoice Only which will not send out a notification to your customer.
  7. Once created, the invoice will appear under that Report ID and Address page as a red exclamation point and the amount due.

Create an Additional/ Multiple Invoice(s)

You can create an additional or multiple invoices.

  1. Start on your HomeGauge dashboard under My Reports All Reports
  2. Find the report address you would like to add an invoice to.
  3. Click the payment link, this will take you to the Create Invoice page. The payment link may appear as Request Payment, Amount Due, Paid, or Partially Paid depending on the status.
  4. Click the New Invoice button. Here you can add another invoice following the same steps as detailed above.
  5. Once created, the invoice will appear under that report on your dashboard. If there are multiple unpaid invoices they will total together and display as amount due. If there are multiple invoices and one has been paid already, it will display as Partially Paid.

Viewing an Invoice

  1. Starting from your HomeGauge Dashboard, go to the report address that has the invoice you would like to view.
  2. The invoice status will appear either in red text with an explanation mark with the an amount due or with a check mark with green text showing the amount paid. Example:
  3. To view the invoice, click the red or green link under the that address to go to the Payment Information Page.
  4. From here you can:
    • Edit the Appointment
    • Send Invoice Emails
    • Take Payment
    • Add a New Invoice
    • Edit / Delete the invoice
  5. From this Information Page you can also see:
    • When the invoice was created
    • If the invoice has been paid
    • If documents can or can’t be viewed before payment

Edit / Delete an Invoice

  1. To edit or delete an Invoice, first follow the steps above to View the Invoice.
  2. Once on the invoice page, click Edit / Delete. This will take you to the Edit Invoice page. This page is exactly like the Create an Invoice section. From this page you can change the Amount Due, and Add a short Customer Invoice Description.
  3. If you would like to lock your documents from being viewed until the customer pays, Click Require Payment to View Documents. You can also choose to Request Payment which will take you to send out notification emails to your customer or Update Invoice Only which will not send out a notification to your customer.
  4. Lastly you can delete the invoice by clicking the red Delete Invoice button on the bottom right of the page.

Taking a Payment

  1. To Take Payment, first follow the steps above to view the invoice.
  2. Once viewing the invoice, click Take Payment. This will take you to the Payment screen.
  3. Under Record Payment you can manually take a payment for services. Choose a payment type from the drop down menu, then write a quick description of the payment under payment note.
  4. Click Record Payment. This will take you back to the Payment Information Page and the invoice will now show a green check mark and green text showing the amount paid.
  5. To take a credit card payment through HomeGauge you will first need a payment gateway set up with HomeGauge. To see how to set up a payment gateway, click here. If you already have a payment gateway set up the Take Credit Card option will be available to you. Fill in the appropriate information and click Make a Secure Payment. This will take you back to the Payment Information Page and the invoice will now show a green check mark and green text showing the amount paid.

Click here for the most recent information about this process

Instructions

To integrate your merchant account with Home Gauge, you will need to activate your Authorize.net gateway. You should have received an activation email from Authorize.net. If you did not receive it, please check your junk folder first, and if it is not there, contact us and we will have it re-sent.

  1. When you receive the activation email from Authorize.net, click on the link to activate your account.
  2. Follow the steps on the activation page to activate your account. You will be asked to verify your identity, create a user name and password, accept their terms and conditions and enter billing information.
  3. Click “Submit” and your Authorize.net account is now active.
  4. Click here for a more detailed guide to activating your Authorize.net account:

http://www.authorize.net/files/accountactivation.pdf.

Second, you need to integrate your Authorize.net gateway with your Home Gauge Software. To do this, once you have activated your Authorize.net account, you will need to login to Authorize.net, go to the “Home” page and click on the “Account” tab. Within the “Account” screen, go to the link in the “Security Settings” section that says, “API Credentials & Keys.” Once you have these two numbers you just need to copy and paste them into an email and send them to Evelyn at Home Gauge. ([email protected])

The final thing you will need to do to activate your account is take your Authorize.net account out of “test” mode. To do this, simply login to your Authorize.net account, click on the “Account” tab, then, under “General Security Settings” section, click on the “Test Mode” link. Turn Test Mode off and you are done. You are now ready to process credit card transactions within your Home Gauge Software.

FAQ’s

Q.How much will switching to Guardian cost me?
A.We have ensured that Guardian will match or beat your current rates. With Guardian, there are no monthly fees whatsoever (if you don’t use it, it won’t cost you a dime). There are also no startup fees, and it is a month to month contract with no cancellation fee.
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Q.How long will switching to Guardian take?
A.Guardian has an online application that only takes a few minutes to fill out. There is no documentation to sign, scan, or email. You can do everything electronically. Your account is generally ready within one business day. From start to finish, this process should not take more than 10 minutes–plus you’ll be saving money every month.
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Q.Will I miss any payments during the transition?
A.No. The transition to Guardian is totally seamless. Once you enter your updated credentials in HomeGauge, you are all set up. Any payment links still floating out there will still work, they will just be pointed to the new account.
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Q.When does Guardian deposit my funds?
A. Guardian offers next day funding. Any transactions completed before 7:45pm EST will be automatically deposited into your account the next business day.
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Q.When does Guardian take out my fees?
A. Unlike many processors, Guardian doesn’t take out their fees until the next month. So, if you do a $400 home inspection, then $400 will show up in your account. This makes reconciliation and transaction tracking much simpler.
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Q.What are the benefits of moving to Guardian?
A. HomeGauge has been working with Guardian for over a decade. They guarantee lower processing fees, no monthly fees, no setup fees, and no cancellation fees. In addition, they offer next day funding, have better reporting and integration with HomeGauge, and have best in class customer service. Guardian understands our industry, your business, and most importantly, your HomeGauge software. They provide top-notch customer service (they actually answer the phone) and, because of their relationship with the inspection industry, they have a vested interest in making sure you are satisfied with your account and their service.
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Q.What if I am locked in a contract with my existing processor?
A.Talk to Guardian. They will take a look at your account, your rates, and fees and let you know what they can do. Just call them at 800-608-7363 and they will help you out.
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Q.What if I don’t process very many payments?
A. HomeGauge has negotiated with Guardian Financial to offer inspectors a no-monthly-fee payment processing account. If you don’t use it, you don’t pay a dime. Even if you aren’t using payment processing often, we recommend setting up an account so that it’s ready when you need it.
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Q.I’ve already negotiated great rates with my current processor, will Guardian match them?
A.Guardian will match or beat whatever you are currently paying. Just send them a copy of your processing statement, and they will work up a proposal for you and show you how much you save by making the switch. If they can’t save you money, they will give you $500 (they have never had to pay it out).
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Q.What Card types will I be able to accept?
A.Unless you request that we not set up a specific card type, your account will be set up so that you can accept all card types. Our recommendation is that you accept all types of credit cards. We recommend that you  allow your customers to pay with their preferred form of payment, no matter what it is.
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Q.How do I see what my fees are?
A.You will log into your cardpointe account, (www.cardpointe.com) with the same username and password that you created when you did the online application. Then go to the reporting tab, then statements.
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Q.My Account shows a PCI Non-Compliant status, what do I need to do?
A.You will need to click on the Non-Compliant link and go through the PCI questionnaire. This needs to be done annually. If you do not become complaint, your account will be charged $24.95 a month until it is compliant and then you can request those fees be refunded for up to 1 years’ worth of charges. Click here to link to instruction page on our site.
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Q.Should I use the authorization method?
A.If you chose to use the authorization method your customers card will only be authorized for the amount of the inspection (like when you check in at a hotel) then the transaction will be finalized at a later time that you specify in the software. Usually at the time of the inspection.
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Q.What kind of receipt will my customer get?
A.If your customer enters their email address in the payment process, they will get an email receipt with all the details of the transaction.
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Q.How do I refund a transaction?
A.The best way to process a refund, is to do it within your inspection software by going to the inspection detail and choosing refund. You can also process a refund in the cardpointe gateway. When you log into your cardpointe account and go to the reporting tab, the default view is of the past 7 days transactions. The transaction number is a hyperlink that when clicked will show you all of the details of the transaction and have an option to refund available.
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