Home Inspector Tech

Home Inspector Tech

Home Inspector Tech

Guardian is excited to partner with Home Inspector Tech. Home Inspector Tech is a software created by a nine-year home inspection company owner, with 6 years’ experience as a Real Estate Agent. It is a powerful reporting and back office software.

They like to keep things simple and that has been their goal since the beginning. When you are a home inspector doing an inspection in the field, it’s crucial for you to stay focused on the inspection and the client without having to use complicated software. Home Inspector Tech is simple. You don’t need to be tech-savvy to use HIT software.

They focus on keeping things simple so that you can focus on your inspection business. They value your time and give you the tools to make creating your inspections fast – in the field or at the office. HIT gives you all the flexibility you need to create reports that look exactly how you want. They believe reports need to be clean, simple, hassle-free and easy to understand. Once created, your reports can be automatically sent to email with a link to a client portal where they have access to phenomenal web version reports as well as PDF type reports, because they know clients do not want to wait days for the report. The back office run’s the entire inspection business.

 

Pricing

 

The rates and fees associated with processing credit cards are primarily determined by the risk associated with running the transaction. Because we work with so many Home Inspectors, we have been able to create an account that gives the lowest rates to transactions that have historically been charged at a higher risk level. We try our very best to make sure our pricing is as simple as possible to understand.

RATES and FEES

  • Transactions

  • Debit Transactions: 1.70%
  • Communication Fee: .30
  • Credit Cards: 2.69%
  • Rewards Cards and Corporate Cards 3.29%
  • Monthly

  • Account Maintenance: $0.00
  • Secure Gateway: $5/ Mo
  • Monthly Minimum: 0.00
  • PCI Compliance: $0.00
  • Set Up

  • NO SET UP FEES
  • NO CANCELATION FEES
  • NO ANNUAL FEES
  • NO CONTRACTS

FEATURES

Instructions

To integrate your merchant account with Home Inspector Tech, you will need to activate your Authorize.net gateway. You should have received an activation email from Authorize.net. If you did not receive it, please check your junk folder first, and if it is not there, contact us and we will have it re-sent.

  1. When you receive the activation email from Authorize.net, click on the link to activate your account.
  2. Follow the steps on the activation page to activate your account. You will be asked to verify your identity, create a user name and password, accept their terms and conditions and enter billing information.
  3. Click “Submit” and your Authorize.net account is now active.
  4. Click here for a more detailed guide to activating your Authorize.net account:

http://www.authorize.net/files/accountactivation.pdf.

Second, you need to integrate your Authorize.net gateway with your Home Inspector Tech Software. To do this, once you have activated your Authorize.net account, you will need to login to Authorize.net, go to the “Home” page and click on the “Account” tab. Within the “Account” screen, go to the link in the “Security Settings” section that says, “API Credentials & Keys.” You will then generate an API Login ID and a Transaction Key. As you generate these two number you will want to copy and paste them into the Home Inspector Tech software. You will do this by:

  1. Click on Settings
  2. Click on Payment
  3. Under Payment Services click Add
  4. Under Select Services you will choose Authorize.net
  5. Enter your API Login ID and Transaction Key
  6. Click Validate & Save

(For detailed instructions on inserting these numbers into the software watch the video on this page.)

The final thing you will need to do to activate your account is take your Authorize.net account out of “test” mode. To do this, simply login to your Authorize.net account, click on the “Account” tab, then, under “General Security Settings” section, click on the “Test Mode” link. Turn Test Mode off and you are done. You are now ready to process credit card transactions within your Home Gauge Software.

FAQ’s

Q.How much will switching to Guardian cost me?
A.We have ensured that Guardian will match or beat your current rates. With Guardian, there are no monthly fees whatsoever (if you don’t use it, it won’t cost you a dime). There are also no startup fees, and it is a month to month contract with no cancellation fee.
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Q.How long will switching to Guardian take?
A.Guardian has an online application that only takes a few minutes to fill out. There is no documentation to sign, scan, or email. You can do everything electronically. Your account is generally ready within one business day. From start to finish, this process should not take more than 10 minutes–plus you’ll be saving money every month.
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Q.Will I miss any payments during the transition?
A.No. The transition to Guardian is totally seamless. Once you enter your updated credentials in Home Inspector Tech, you are all set up. Any payment links still floating out there will still work, they will just be pointed to the new account.
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Q.When does Guardian deposit my funds?
A. Guardian offers next day funding. Any transactions completed before 7:45pm EST will be automatically deposited into your account the next business day.
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Q.When does Guardian take out my fees?
A. Unlike many processors, Guardian doesn’t take out their fees until the next month. So, if you do a $400 home inspection, then $400 will show up in your account. This makes reconciliation and transaction tracking much simpler.
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Q.What are the benefits of moving to Guardian?
A. Home Inspector Tech has vetted Guardian as their preferred processor. They guarantee lower processing fees, no monthly fees, no setup fees, and no cancellation fees. In addition, they offer next day funding, have better reporting and integration with Home Inspector Tech, and have best in class customer service. Guardian understands our industry, your business, and most importantly, your Home Inspector Tech software. They provide top-notch customer service (they actually answer the phone) and, because of their relationship with the inspection industry, they have a vested interest in making sure you are satisfied with your account and their service.
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Q.What if I am locked in a contract with my existing processor?
A.Talk to Guardian. They will take a look at your account, your rates, and fees and let you know what they can do. Just call them at 800-608-7363 and they will help you out.
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Q.What if I don’t process very many payments?
A. Home Inspector Tech has negotiated with Guardian Financial to offer inspectors a no-monthly-fee payment processing account. If you don’t use it, you don’t pay a dime. Even if you aren’t using payment processing often, we recommend setting up an account so that it’s ready when you need it.
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Q.I’ve already negotiated great rates with my current processor, will Guardian match them?
A.Guardian will match or beat whatever you are currently paying. Just send them a copy of your processing statement, and they will work up a proposal for you and show you how much you save by making the switch. If they can’t save you money, they will give you $500 (they have never had to pay it out).
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Q.What Card types will I be able to accept?
A.Unless you request that we not set up a specific card type, your account will be set up so that you can accept all card types. Our recommendation is that you accept all types of credit cards. We recommend that you  allow your customers to pay with their preferred form of payment, no matter what it is.
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Q.How do I see what my fees are?
A.You will log into your cardpointe account, (www.cardpointe.com) with the same username and password that you created when you did the online application. Then go to the reporting tab, then statements.
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Q.My Account shows a PCI Non-Compliant status, what do I need to do?
A.You will need to click on the Non-Compliant link and go through the PCI questionnaire. This needs to be done annually. If you do not become complaint, your account will be charged $24.95 a month until it is compliant and then you can request those fees be refunded for up to 1 years’ worth of charges. Click here to link to instruction page on our site.
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Q.Should I use the authorization method?
A.If you chose to use the authorization method your customers card will only be authorized for the amount of the inspection (like when you check in at a hotel) then the transaction will be finalized at a later time that you specify in the software. Usually at the time of the inspection.
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Q.What kind of receipt will my customer get?
A.If your customer enters their email address in the payment process, they will get an email receipt with all the details of the transaction.
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Q.How do I refund a transaction?
A.The best way to process a refund, is to do it within your inspection software by going to the inspection detail and choosing refund. You can also process a refund in the cardpointe gateway. When you log into your cardpointe account and go to the reporting tab, the default view is of the past 7 days transactions. The transaction number is a hyperlink that when clicked will show you all of the details of the transaction and have an option to refund available.
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